Good to know:
Reservations only in written form. We will confirm immediately.
Verbal reservations are binding, too.
We have a holiday on Wednesday. Please avoid to set your arrival and departure on a Wednesday.
We will have your rooms ready after 3 pm on your arrival day. It is possible to use the room until 10 am on the
On Wednesday we only serve our breakfast and refund € 15,00 for the halfboard-dinner.
Because of organizational reasons we could not confirm fix room-numbers, floors or tables in our
restaurant. We will note down your wishes and try to fulfill them.
We are delighted to accomodate your small dog, too. Therefore we charge €15.00 per day (without feed). Please note that we do not accept dogs in our Berg-Appartements, our Komfort-rooms, our Huimat-rooms, Buind-Rooms, Bergsteiger-Rooms, Gaade-Rooms and in our Alpenrosens-Suite. Dogs are not accepted in all areas of our restaurant. In the hotel dogs have to be lead on a leash.
During breakfast you dog has to be left in the car so we can clean up the room.
We will not refund not used services of our offers. We can not guarantee for external offers/services.
You could pay your hotel bill with your EC-card or in cash.
Please note the we do not accept credit- or debitcards and travelerchecks.
Please let us know if you have to cancel your reservation, as soon as possible. So we have the chance to sell the room again.
We recommend a travel-cancellation-insurance with the ERGO Reiseversicherung AG.
You will get a form for the travel-cancellation-insurance with your confirmation via E-Mail or by post.
The Dehoga advises the following cancellation fee: with breakfast 80%, with half-board 70%, holiday flat 90%, if the room could not be sold again.
If you will not cancel the room and still do not arrive, we will charge the total booking amount.
Even if the room was booked for more guests (also applies for dogs), than arrive or booked services (for example garage-parking-space) are not taken, they are fully charged.
For booked half-board will be reimbursed for unused menus € 5,50 per person.
If you have children, please tell us their age.
Please note that we have a non-smoking hotel. If you smoke cigarettes, tobacco (including electric cigarettes, hookahs etc.) we will charge
a contractual penalty fee of € 100,00.
Binding bookings are excluded from the right of revocation.
Note on online dispute resolution according to Art. 14 para 1 ORD-VO:
The European Commission provides a platform for online dispute resolution (OS), which
can be found at: